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Location:
250 Hamilton Avenue
Palo Alto, CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Mon-Thu 7:30-5:30 PM
Fri 8-5pm (Closed Alt Fri.) 
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UTILITY EMERGENCIES: 911
GAS LEAKS: 329-2579
Power Outage Info: 496-6914

Welcome to the Utilities Department. Valerie Fong is the department director. The City of Palo Alto Utilities (CPAU) is the only city-owned utility in California that operates its own utilities including electric, fiber optic, natural gas, water and wastewater services. CPAU has been providing quality services to the citizens and businesses of Palo Alto since 1896.    

Emergency contact numbers: 
9-1-1 for emergencies 
(650) 496-6914 for electrical outages
(650) 329-2579 for water, gas, and wastewater emergencies

If you are ever concerned about whether a vendor is representing the City in one of its programs, surveys, or bill payments, please contact us to find out if the contractor is legitimate.   Call us at (650) 329-2241 with questions.
  

New Construction – Engineering & Operations

If you need a new electric, water, gas or wastewater service or a meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here.  Also visit here for updates on Utilities capital projects.
Lighting InformationFrequently Asked Questions about LEDs and their performance, as well as CFLs' mercury content and how to dispose of the bulbs.
Gas Safety for Homes with Slab FoundationsResidents who have gas lines running under their home's slab foundations can get their gas safety questions answered.
Natural Gas SafetyInformation on natural gas safety in Palo Alto
Fall Water WorkshopFREE workshop to help make your garden a holistic part of the environment.
Water Saving InfoAlternatives to lawn and other ways to reduce water waste.
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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays